Frequently Asked Questions
Can I have more than one free trial?
Each user may only register for one free trial.
Are there any restrictions with the Free Version?
You will have access to the full functionality of ExactDocs so that you can experience all its benefits first-hand. However, your ability to share documents with other users, link templates and produce multiple documents with merged variables, will cease at the end of the 30 day free trial.
Will I automatically be signed onto a subscription plan after my free trial expires?
You will continue to have access to ExactDocs on a Standard Plan. You can upgrade to a Professional Plan at any time.
Can I change my subscription plan?
Yes, you can change to a different subscription plan once the minimum term of your current subscription plan expires. On a Professional and 10-User License Pack Plan, this is usually one month. Members on an Enterprise Server Plan will need to wait until the end of their 12 month subscription.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. However you will be charged the subscription fee until the minimum term of your subscription plan expires.
Can I share my documents with other users?
Yes, you can share your documents with other users if you are on the Professional, 10-User License Pack or Enterprise Server Plan and within the first 30 days of the Standard Plan.
What is the compatibility for ExactDocs?
ExactDocs is compatible with Microsoft Word 2007+ or any files with the file extensions .docx or .dotx.
What browsers support the ExactDocs application?
ExactDocs performs best in the following browsers:
- Mozilla Firefox 3.6+
- Apple Safari 5+
- Google Chrome 10+
- Microsoft Internet Explorer 9+
What is a document template management system?
A document template management system centralises control of your document templates and enables others to create documents from these templates. Read more >>
What do I do if I need help?
Email us at firstname.lastname@example.org.